Updates to My Atomic Mall Store Pottery Categories

My apologies again for not updating recently. A combination of the Holidays and changes to my store on Atomic Mall (Quality Junk) have just taken over my available time for a while.

While all of my holiday sale prices have expired I am in the processes of putting almost all of my listings back on sale at 50% off until May. At the same time I have been putting all of my listings into categories in the store to make it easier to find what you want. In all Atomic Mall Stores there are two category lists. One is provided by the mall and is available for all sellers to use and the second is developed by each store owner. Usually the store categories are more or less specifically tailored to the stores merchandise and the mall list is more general in nature.

Most of my merchandise is pottery so most of my store categories are designed to sort my listings by the state or country where the Pottery was made. This is all a work in progress and I intend to revise it as needed.

As a general rule if you are on my Quality Junk home page and are looking for Pottery in general (ie, art pottery, dinnerware, restaurantware) use the bottom list for mall categories. If you are searching for pottery made in a specific geographical location(ie, Ohio, California, England, Japan) use the store categories in the upper list. If you are searching for a specific pottery (ie, Franciscan, Wedgwood, Noritake) use the Store search window at the top of the page. The Mall and Store categories ar actually links so all you have to do is click on them. to use the search window you have to type or paste your search term in.

More details later. Thanks for listening

Google Base Attributes

Well I have been missing for the last 10 days, but not idle. I finally have all of the text stripped out of my descriptions that was making google unhappy and I am back in googles product search. Who knows? Maybe I'll have a sale or two this holiday season.

Speaking of sales,I am going through my listings now and reducing prices from now through 31 Dec 2009. For example: Most of my items are already priced at 65% of replacement or avg online cost. I am cutting a lot of these by another 20-50% for the Holidays. If that's not good enough you can always make and offer. There's a button for that on almost all of my listings. I really am trying to get rid of some of the items that I have had on sale for years and replace them with freshher (more interesting) merchandise.

At any rate I should have things back to normal enough so that I can start writing here on a more frequent basis again. For thise of you who follow my blog regularly my apologies.

Thanks for listening .... ☺☺☺☺

Pottery Update - United Airlines, Noritake, Furnivals

It seems to be getting harder and harder for me to keep posting here on a timely basis. Trying to get my Atomic Mall listings in compliance with Google's new marketplace policies has taken a little setback. I was trying to get everything cleaned up by stripping my listings of anything that google considers non-compliant and at the same time adding an attribute to show the shipping weight of each item in an attached attribute. Google has two approved ways to enter weight either pounds or the abbreviation lbs. I choose pounds. A week later Atomic Mall updated their software to make attribute listing simpler. This is a great update, but unfortunately (for me) they choose lbs and the weight attribute from the 800 listings I had corrected all disappeared and I will have to do them over. Oh well live and learn. At least the corrections are a lot simpler because of this great update by the Mall. I bought one piece and sold one since my last post.

Noritake United Airlines Entree Plates First my lonely sale, a lot of three United Airlines Entree plates manufactured by Noritake.7 3/4" x 6 5/8" x 1 3/8", small abstract gray splash design. One side has a small lip Probably made to make handling easier for the flight attendants. This Pattern was made by Noritake exclusively for United Airlines. Excellent used condition with a very minor utensil scratches and bottom wear. Leftovers from the days when airlines actually tried to please their passengers by serving lavish full course meals on real china.

Historical Data -- The Noritake Company was established in the village of Noritake near Nagoya Japan by Baron Morimura in January 1904. Today it is one of the premier makers of fine China in the world.

More Airline China at Quality Junk in the Atomic Mall

More Noritake at Quality Junk in the Atomic Mall

All Noritake articles in this blog

Furnivals Blue Quail Serving BowlNow for my lonely purchase. Pickings were very slim at the Swap Meet on Sunday and I ended up with a Furnivals Blue Quail Oval Serving Bowl. It does have a small under rim chip, but the price I paid for this bowl that has a current replacement value of $90.00 was so low that I had to have it.

This has an all white body with a scalloped edge, blue floral border with a blue scene showing a pair of browsing quail in the center well. This is 8 5/8" x 6 1/2" x 1 3/4" bowl. Unfortunately a small under rim chip takes away from the otherwise excellent condition of this vintage piece. This is the smaller of the two sizes that this bowl was issued in. The larger is 9" and has a slightly higher value.

Furnivals at Quality Junk in the Atomic Mall

Furnivals articles in this blog

Thanks for listening... ☺☺☺☺

Problems, Problems

Well I've missed a couple of days again and I really didn't want to but....

Our car (a venerable 1999 Hundyai) Has to be smog tested this year and for the first time since we bought it (new) it didn't pass. I have been going back and forth to the "certified repair facility" for several days trying to make right whatever is wrong. First was a major overhaul (no question that we needed this) trying to get the check engine light to stay off. That went well and the car certainly ran a lot better, but unfortunately the light came back on while we were sitting at a long light that night. Next day they found a vapor tank that was falling apart and replaced it. The light came back on while the car was idling in our driveway waiting for me to open the garage door. I'll take it back this morning, but we are just about at our funding limit, so we may have to register it as inoperative for another month while we get more cash together. The car is not essential to me, but my wife can't really get back and forth to her work without it. I'll let you know how this plays out.

Yesterday was my 71st birthday and this also impacted on my blogging time. Hopefully I can get back to daily updates when all of this is behind us.

Atomic Mall has now added sub sub categories to the Mall wide search engine. I will have a lot more to say about this later. While this may be helpful to some types of dealers, it will simply confuse an already confusing issue for me. The best way to search my store or the mall is to go there and enter a search term in the search window. It would have been much better to have added the ability to subdivide categories to the stores (which I was expecting) rather than to the entire mall. Oh well Atomic Mall is still the best site around by leaps and bound, so I'm there for the duration.

Thanks for listening....☺☺☺☺

Painting the Bridge - Keeping Up With All This Pottery

You are probably wondering just what the heck does this bridge have to do with my pottery collection/business. Here's the deal. I have thousands of pieces of pottery and over 2000 listings on Atomic Mall. This is an arena where prices are constantly changing and new information is always surfacing. I found it to be totally confusing and subject to making many mistakes to try and keep up with all of this on a piecemeal basis. Than one day I saw a documentary about bridge painters. It seems that all large bridges are maintained by starting at one end and working straight through to the other. By the time they are finished it is time to start over again. It made a lot of sense and it occurred to me that this was a very logical method that could easily be applied to updating my pottery.

I started by going through item by item, alphabetically, updating prices, correcting or adding to descriptions where appropriate and checking photos that needed to be improved on. I finished my first run through in three months and am just starting through again. Just to make things interesting I sorted by value this time, starting with the highest and working through to the lowest. This seems to be a great system and every time I get frustrated I just remind myself that I am painting the bridge and that it isn't going anywhere. It calms me down and lets me walk away from the computer and relax once in a while. Knowing that the job will never be done keeps me from trying to complete it before I go to bed each night.

In a nutshell it allows me to mix business with pleasure and not feel guilty about it. Don't ask me why I wrote this post. Just because I felt like it. LOL

Thanks for listening.... ☺☺☺☺

Books, Books Everywhere - Not a Book to Spare

Yesterday was a cleaning day for me. I use a lot of reference books in my search for knowledge on the pottery I find at the Swap Meet and thrift stores. Up until yesterday I just kept them in piles around my computer station in the living room. Unfortunately one of my cats had turned over a water bottle that someone (forever to be unnamed) had set on top of a stack of books and it spilled. Luckily it was almost empty and little damage was done, but it was a wake up call for me and I immediately started moving the books to a safer location in my bedroom.

Now this may sound simple, but when you realize that every horizontal surface in this house is covered with either my merchandise or my wife's craft supplies it becomes a lot more complicated. Every item I have is coded in the listing to tell me where to find it, so for every item I relocated to make room for the books the location in the listing had to be changed. This was a time consuming process and if not done carefully could cause some items to disappear forever. The bottom line is that it took all day to move the books, so I did not get much else done.

I guess what I am really trying to point out here is the importance that these books play in my life. While they are expensive (average price $30.00 each), the payback can be enormous when you find that first item that turns out to be "Quality Junk". They also allow me to give my customers and the readers of this blog as much background information as possible about my pottery items. I see too many listings on line that simply say " California plate $5.00" and a picture (which may not even be the plate that is for sale). I prefer to provide as much info as possible. Not just to help sell the item, but also to make the listing as interesting as possible. The upside of doing this is that you do not get a lot of questions about things because you have already provided the answers. The downside is that everything you say about the item is open to question by the buyer, in particular the condition of your merchandise. I don't really mind this because I want happy customers and if I make a mistake (accidentally or through ignorance) I want to make it right.

I recommend that everyone build up a library of books that apply to their own interests whether you are a buyer, seller or collecter.

I did manage to get a few new items listed from my weekend buys.

Thanks for listening.....☺☺☺☺

More Not So Quality Junk - Mason's Chamber Pot

This is a perfect example of "One mans trash is another mans treasure". When I first saw this piece laying on the ground in a pile of junk at the swap meet, my immediate reaction was to just walk away. It was dirty and cracked and the handle was broken off but the "Bottom mark checker" syndrome kicked in and I picked it up to look. Seeing the Mason's Ironstone mark, I decided to look a little further and noticed that it used to have a handle that was broken off and missing. This was my first clue that it was not a planter as I had originally thought but a chamber pot. Then I noticed something else about it that was different. It was obviously a blue willow design but there were only two figures on the bridge instead of three. That was something I had never seen before and I knew that I wanted to study it further if the price was right. It was in such bad shape that the seller was glad to get rid of it so I paid his price and took it home with me.

What I already knew was that the Mason's were a family of potters trading under various styles at Lane Delph and Fenton (Staffordshire) from c.1800 to c.1854. Charles James Mason patented the famous 'PATENT IRONSTONE CHINA' in 1813. The Mason patterns, molds, etc., passed through several firms to Messrs. G L Ashworth & Bros in 1861. This firm was renamed 'Mason's Ironstone China Ltd' in 1968.

From my research it appears to be circa 1840's and if it were in good condition probably retails at around $300-$400. Apparently the Two Man Willow was a common variation back than and the story of two young lovers being chased across the bridge by the girls irate father had not yet become widespread.

Another fact that surfaced from my efforts to get information about this piece was that the Willow pattern actually originated in England in the late 1700's and was than copied in other countries including Japan. I may be the last to find out about this as I always assumed it that it was first used in the Orient and spread throughout the world from there.

I guess the point that I am trying to make here is that sometimes something that appears worthless can yield a great deal of valuable information. Since my limited finances make me more a collector of information than actual pottery I don't pass by damaged pieces without at least considering the fact that they may have secrets to unlock and should not be tossed in the trash so quickly.

Here are some other images that better show the damaged areas:


Quite frankly I don't know if I will ever list this pot for sale, but it has already deposited a large sum in my knowledge bank.

Not So Quality Junk - Grimwades Butter Dish

Of course this is not a pottery dump, but it is a little like what my house would look like if I didn't screen some of the things I buy at the swap meet or are given to me. Unfortunately one of my idiosyncrasies is that I cannot bear to toss any piece of vintage pottery or dinnerware that has either a high resale value and/or is over 100 years old, regardless of its condition. I am talking about pieces that I could never afford to have in my house or store if they were not damaged. I am not talking about everyday, dinnerware that is cracked or chipped. Like most folks I have no problem finding the trash bin with those. Of course sometimes I have to stare at an item for a month or two before making a judgement call between these two categories. In browsing through my store you will probably find a couple of dozen items like this and I am always very careful to describe the damage. I list this "not so quality junk" in the hopes that some other poor, retired sailor might like to have a beautiful, even if damaged piece of history.



Here is one such piece that I purchased a week ago and have not decided what to do with it yet. It is a Royal Winton Grimwades Covered Butter Dish. Probably circa 1930, but I need to do more research. My guess is that this piece would have a value of around $100.00 if in good condition. There is a good sized chip on the rim in one corner of the bottom which of course degrades it.



There is one other fascinating thing about this piece. If you look at the top above and the bottom below, you will notice that there is absolutely no glaze crazing on the top and yet the bottom is so extensively crazed that it appears to be deliberate. This leads me to believe that this is a marriage of two pieces of the same pattern but issued many years apart. Of course there are other equally plausible explanations, and we may never know the truth.


It is this mixture of age, beauty and mystery that makes it impossible for me to pass these pieces by and toss them in the trash.

Here is some Royal Winton that is listed: Griwades at Quality Junk in the Atomic Mall

Enough for today, Thanks for listening...

Jibber, Jabber, JOBBER !!!!

One of the most confusing things people run into when they are collecting pottery in general and dinnerware in particular is the term "JOBBER". Just exactly what is a jobber anyway? The best definition for our purposes is a company that orders and purchases large quantities of merchandise from manufacturers for the purpose of reselling to retailers rather than directly to consumers.

Examples abound throughout the dinnerware world. All to often, reference publications use the term manufacturer when they are actually referring to a jobber. Further complicating matters Jobbers often use trademarks to refer to a line of merchandise that they are trying to sell. They may order items to be sold under these trademarks from a number of different manufacturers.

Unfortunately, those of us who sell this pottery and dinnerware are even more confused than the people who write the reference material.

Just as an example, Marshall Burns & Company of Chicago. One of their trademark lines was Marcrest. They ordered items for their Marcrest Line from a number of different manufacturers.

Daisy & Dot -- This pattern in the popular Colorado Brown color was made by Western Stoneware, while various other colors were made by other manufacturers.





Marcrest at Quality Junk in the Atomic Mall


Swiss Alpine -- This pattern is almost always unmarked but was made by Stetson for Marshall Burns, again for the Marcrest line.




Almost every major pottery, Homer Laughlin, Franciscan, Taylor, Smith & Taylor and many others sold to jobbers to resell to merchants. Often they sold the same pattern to more than one jobber to be resold under different pattern names.

This led to a common practise throughout the industry where retailers would be offered an exclusive for a certain pattern in their territory, while their competitors were offered the same pattern for the same territory simply under a different name.

The bottom line here is that you must be careful when searching for a specific pattern. It never hurts to do a little research.

Thanks for listening...

Now Hear This - Blog Info

Even though I started this blog years ago I am just now starting to learn about all of the special features. I was trying to figure out how to allow the casual (or even serious) reader to sort my articles by category. Then, purely by accident, I stumbled on this fantastic link called HELP (hello!!) There I learned about labels. Actually I already knew about them, I just never realized that they were available on blogger. I'm sure I will find more fantastic features here once I take the time to read about them.

For now I will be adding labels to all of my posts as appropriate. Just look at the bottom of each post and there will be a list of labels. Just click on the appropriate one, ie, pottery, dinnerware, etc, etc and like magic all related posts will appear. I will edit all existing posts with labels as time allows.

I'm probably the only one who doesn't already know this info, but I'm posting it anyway.
Thanks for listening...

A Few Helpful Hints For New Sellers

HELPFUL HINTS
This is a short list of general suggestions that are intended to help new sellers 0n Atomic Mall.

In general, we would like to point out that each seller is different and your approach to selling will depend on many factors. These include but are not limited to: Type of merchandise, Price range, Your personal reasons for selling (Are you trying to make a living here or are you just hoping to make a little extra cash from personal items that you don’t need any more). What works for one seller may very well be a complete waste of time for others. Please try what you are comfortable with first and if that doesn’t work move on to something else.

1. Probably the first thing to remember is that Atomic Mall is an entirely different venue than Ebay and other auctions (Not better or worse, just different) . Because it costs you nothing to list on Atomic Mall, you do not get all the promotional advertising and site support that some of the other sites offer. You have to work harder to promote your own auctions and to make them attractive to the buyers.

2. Because Atomic Mall does not have the traffic that ebay has you will not see huge numbers of page views for your listings. Your items will sell eventually to someone who wants them because your offer is more attractive than the next guy. Remember that you can list merchandise as long as it takes here, while on other sites the fees rapidly eat away any profit you might make unless you can sell them quickly. It isn’t how many page views you get that puts cash in your pocket. It’s how many sales that you make.

3. Many people are impulse buyers and do not want to wait for days or even weeks waiting for an auction to close and get the item that they want. Set your price at what you want to get for your merchandise and list it.

4. While a few sellers and buyers do not want to use on line payment services like Paypal, Amazon and Google to transfer money, the vast majority prefer them and a number of buyers will not even look at your items if you do not accept some form of on line payment. This again speeds up the process and they like that. Probably the most popular system is to offer all the options. On line, Money Orders, Cashier and Personal Checks. If you want, you can add caveats that checks must clear before shipping.

5. Another major issue is shipping charges. If you are offering items that sell for less than $10.00 you will soon find that in many cases the shipping cost will exceed the merchandise price. If you want to be competitive you must minimize these costs. Use lightweight packing materials and try to eliminate extra packing fees. Use on line shipping to avoid delivery confirmation charges. It is a major plus to be able to state in your auction that you only charge exact postage with no additional charges or fees.

6. Selling on line is pretty much the same as selling in a brick and mortar store and the same basic rules apply:

Your customers are your greatest asset, treat them right and they will keep coming back. Please remember that that many new buyers come to Atomic Mall every day, the way things work is different in each site. Just like you have to learn the differences, you are going to have to help them learn them.

Promote your own store any way you can. Many helpful suggestions pop up in various blogs and forums. Try things that you think might work for you.

If you have problems with a buyer, try not to waste time with them, try and end things politely. Be extremely careful when using negative feedback, the buyers reputation is just as important as yours. You have nothing to gain and everything to lose by getting into back and forth retaliatory feedback wars that every other potential buyer and seller will read. Reputation is more than 50% of the game here especially when you are new. Non-paying offers only cost you time. They could care less about reputation. You have to care about yours.

Try to keep everything in your listings on a positive note. If you have more space allotted to your rules and regulations than you use to accurately describe your merchandise, you are going to find that potential customers are turned off and will go elsewhere.

Once again what works for you will be unique to you. Keep trying different ideas until you find a style and modus operandi that works well for you. Be patient and take your time. Enjoy your selling experience it can be very rewarding or very frustrating. It's up to you.

thanks for listening..... the old guy
Updated for content (06/09)

Another Word About Shipping

I have been wanting to say a few words about my shipping policies. As we all know shipping is an integral part of the cost of anything you purchase on line.

I use priority mail for all domestic shipping depending on the weight. Many people have requested that I use Parcel Post and I will normally not do this for several reasons.

1. There is really no savings involved unless you have really heavy items. I get free boxes from the Post Office for Priority Mail that are easy to pack and safely ship to you. If I ship something Parcel Post I would have to pass along the price of the box and the additional time involved in packaging. In 99.9% of the items I ship you would lose money.

2. I do not believe that Parcel Post is handled as carefully as Priority and I want to keep the risk down because most of my shipping is fragile.

3. Priority Mail gets the merchandise to you faster than Parcel Post, 2-3 days as opposed to 5-7 days.

4. Finally, and this is the most important to me, if for some reason a Parcel Post package is undeliverable, it will be returned to me and I have to pay the return postage. If the item goes by Priority Mail and it has to be returned the Post Office eats the return Postage.

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Another issue is Delivery confirmation. I have spent around $350 on delivery confirmation fees in the past year. Up until the postal rates went up I would simply pass that along to you. When the raised the rates I decided that I would pay this fee myself and I have for the last six months. The bottom line here is that in all this time I have never had to use the confirmation system once to track a package. It's a waste of money. I will continue to use and pay this fee whenever someone buys from me the first time, but after that I am just going to skip it.

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Finally, let's talk about insurance. As most of you already know, if there is a problem I will almost always resolve it to your satisfaction. I'm here to make friends and return customers, not enemies and bad publicity. The Post Office will only reimburse you for the amount that you paid me for the item. You are out the shipping cost, even if they accept responsibility for the breakage. Since most of my items are under $10, you will be paying $1.30 to insure a $10 or less item that I am going to reimburse you for any way. I do not recommend insurance on items under $50 and on more expensive items I will normally pay for insurance myself.

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What I am trying to do here is minimize the cost to you for your purchase. As in off-line (brick & mortar) stores, look at the total cost and buy where you get the best value and service.

Thanks for listening.... the old guy

Updated for content 06/09.

Feedback - Pros and Cons

Lately there has been a lot of discussion in various Sellers Groups that I subscribe to about buyers leaving negative feedback on sellers when it wasn't deserved. The general feeling among sellers is that even a single negative feedback causes some buyers to look elsewhere and they become very upset when this happens. Doubly so if they feel that said negative feedback has no basis in fact. There is no court of appeals on many sites to decide who's right and who's wrong. Once a feedback report is entered it stays. The only recourse that a seller has is to rebut this feedback by stating the facts from the sellers point of view. This almost inevitably leads to back and forth chain of nasty notes that definitely scares people away.

I have stated many times that I will never give negative feedback and so far I have stuck to this like superglue. I am a staunch believer in the old adage that the customer is always right, even when he is wrong. Any experienced businessman knows that there is absolutely nothing to be gained by debating issues with customers. My belief is apologize and move on. As far as people who are genuine frauds, most sellers do not send merchandise until it's paid for and lose nothing except a little time if a seller backs out of the deal for any reason. My philosophy is deal with it. Move on to the next sale.

Most of the negative feedback that I have seen leading to endless circles of heated accusations are started by sellers who (after waiting a reasonable length of time) and receiving no correspondence or money tag the buyer with a negative statement. This starts the war. A war which no one wins. My recommendation is let it go and move on.

Does this mean that the feedback system is totally useless. Not really. Sellers and buyers alike are more likely to trust and deal with someone who has a high positive feedback rating and few if any negatives. The feedback system is a supplementary communications method. If you give me feedback, I assume that you have received the merchandise and if you get feedback from me you can assume that I have received your payment. It puts a final closure on a good transaction. Please give feedback if the person has satisfied his end of the transaction. If they haven't and you are unhappy with something use e mail. 99% of the time you are going to resolve misunderstandings without going to war.

One last word, to buyers and sellers alike. Double check your feedback before you submit it. It is easy to fill in the wrong dot and put a permanent blemish on someones record by mistake. Even if a site allows you to revise the words by subsequently submitting good feedback, you have if nothing else created bad feelings. Unfortunately there are people who only look at numbers and don't read any further.

thanks for listening...

Updated for content 06/09.

Condition Codes - The Theory of Relativity

Somewhere in every store and auction listing is a word that supposedly gives the buyer an idea of the condition of the merchandise being sold. This one little word often makes or breaks the sale in the eyes of the buyer. There are three major problems with regard to this single word description that I feel warrant a little clarification. Once you realize what you are looking at you may want to look a little further into the auction before you make a decision on whether the item is worth bidding on.


The most important issue here is that all of these words are pure speculation and quite honestly Sales sites would do well to drop this code from the submission forms entirely. Having been a stamp collector and also dealt for years with trading cards, I have seen some real knock down battles over the difference between good, very good and excellent. The same goes for a lot of other speculative and subjective adjectives. Also entering into this arena of confusion is the fact that many older pieces in every category can be said to be in excellent condition(considering age and what's available on the market), if they were newer you might call them poor.

You are probably asking yourselves about now - What is this guy talking about? My point here is to encourage you to ignore the almost inevitably confusing condition code and look carefully at the picture, read the sellers description and above all when in doubt about something please ask. If you don't get an answer, pass it by. LET THE BUYER BEWARE!!!

Thanks for listening.

(Updated for relevance 06/09)

Shipping Facts

One of the most discouraging issues for both buyers and sellers on line are Shipping and Handling charges. Since each dealer has a personal system for dealing with these charges, I am only going to tell you about my system.

I deal in relatively inexpensive items that I have priced low in hopes of selling them before the next millennium arrives. This means that many of my items cost more to ship than to buy. This is a turnoff to many buyers and I can understand it. I ask you to make your buy - no buy decisions by looking at the total price (bid amount + shipping & handling charges). This is really the price of the item to you. Unit shipping cost are integrated into your order by the Atomic Mall software, but if you are ordering either multiple units of the same listing or more than one listing at the same time please email me before paying and I will quote you a combined shipping cost that will probably save you a great deal of money. (For example, one dinner plate in most cases will cost a maximum of $8.70 to ship, but 3-4 can be shipped in a flat rate box for one low price ($10.35).)

Shipping costs depend on three factors - weight, dimensions and distance between buyer & seller. There is no way to know cost until you know these three facts. So what does the shipping cost you see in a listing really represent? It is usually the distance to the farthest shipping zone from the seller + the maximum estimated packaged weight + some percentage for a fudge factor. If you live in Maine and I live in California this works out pretty well, but if you live in Los Angeles and I live in San Diego ..... well I think you get the point. Another factor here is combined shipping. Less than 20% of my sales are single item shipments and when you bid on multiple quantities or more than one listing, no one can determine the cost until everything is packaged.

Those charges are Priority Mail postage and handling. I self insure and pay for delivery confirmation and packaging materials. In order to help you with shipping issues I have included a link to USPS here and in my links in the sidebar.

Please bear in mind that I am here to make friends not enemies. If there is a problem I will make every attempt to resolve it to your satisfaction. Any questions please comment here or drop me an e-mail. Thanks for listening.